We are committed to excellence and the full satisfaction of our customers.

We proudly offer global shipping and take every measure to ensure your order is delivered as quickly as possible. You will never pay any customs duties or import taxes on any order. We cover all duties and taxes ourselves, so there is nothing extra to pay at checkout or on delivery.

1. Shipping and Processing

All orders are processed and dispatched within 2 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, dispatch times may be extended. Should there be a significant delay, we'll notify you by email.

Estimated delivery timeframes are displayed at checkout based on your shipping address and selected shipping method. These are the most accurate delivery estimates for your order.

2. Incorrect Address

It is the responsibility of the customer to ensure the shipping address provided at checkout is correct. We cannot guarantee changes once an order has been placed. If an incorrect address has been entered, please contact us immediately.

3. Undeliverable Orders

Orders returned to us as undeliverable due to incorrect or incomplete shipping information may be subject to additional fees.

4. Lost Or Stolen Packages

We are not responsible for lost or stolen packages once tracking shows the order has been delivered. If your tracking information states that your package has been delivered but you have not received it, you must contact the courier directly and, if necessary, local authorities.

5. Returns And Refunds

For everything relating to returns, exchanges and refunds, please refer to our Returns and Refunds Policy.

6. Import Duties And Taxes

All duties and taxes are covered by us, so your order arrives with no extra costs to pay. We ship on a Delivered Duties Paid (DDP) basis to every country we service, and we do not ship to countries that only support Delivered Duties Unpaid (DDU).

7. Public Holidays And Busy Periods

Delivery times may be affected by public holidays or during periods of exceptionally high demand. 

8. Acceptance

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

9. Contact Information

If you have any questions regarding this Shipping Policy, please reach out to us on the Contact Us Page.