Returns & Refunds Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Returns:

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with tags attached, and in its original packaging.

To start a return, log in to your account and submit a return request through our Returns Page while your order is within the 14-day window. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we'll send you the return address and instructions on how to send your package.

Return shipping is always the customer's responsibility. The only exception is an item that arrives damaged, faulty, or incorrect, which we cover in full (see Damages and Issues below). US orders are returned to our US warehouse, and all other orders to our Australian warehouse.

Please note: if you don't provide a tracking number for your return and the parcel is lost in transit, we won't be able to locate your return or process your refund.

If you need any assistance, please visit our Contact Us Page.

Non-returnable items note: Discounted and sale items are final and cannot be returned or refunded.

Exchanges:

We do not accept exchanges. Our drops are released in limited quantities, and we're unable to hold stock while waiting for an exchange to be processed.

If you'd like a different size or product, please return your item for a refund and place a new order for the piece you want. If you're concerned about securing an item, we recommend purchasing it separately before your refund is processed.

Refunds:

We'll notify you once we've received and inspected your return, and let you know if your refund has been approved.

If approved, your refund will be issued to your original payment method within 2 business days. Please allow a further 3–5 business days for it to appear in your account. Processing times may vary depending on your bank or payment provider.

Original shipping costs are non-refundable.

Customs note: If you return an order, any customs duties or taxes paid are non-refundable, as these are applied by your country's customs authorities and not by us.

Damages and Issues:

Please inspect your order upon delivery and contact us within 14 days if your item is damaged, faulty, or if you've received the wrong item.

Please include your order number, clear photos, and a description of the issue. We'll review everything and work with you to find the best resolution, which may include a replacement, refund, or store credit.

If a return is required, we'll cover the return shipping costs. To be reimbursed, you'll need to provide both your return tracking number and a copy of your postage receipt.

If you need further assistance, please visit our Contact Us Page.