Shipping/Returns

SHIPPING

How fast is the shipping & fulfilment?

Once purchased please allow 1-2 days for processing. Once shipped, domestic orders within Australia are generally received within 7 business days. We do not ship on Saturdays, Sundays, or holidays. 

How do I check the status of my order?

Once your order is packed and shipped, you will receive a email notification with your tracking information. 

Do we ship international?

Yes! for international shipping please allow 1-2 days processing time and a further 15-30 days of arrival. Delivery times will vary depending on location which will be indicated upon checkout. We do not ship on Saturday, Sundays or holidays. 

We cover all taxes and duties for shipments to Australia, New Zealand, the UK, and the USA. For other international destinations, your order may be subject to customs inspections, along with any applicable import duties and taxes specific to your country.

Please note, any customs fees, import duties, taxes, or additional charges are the responsibility of the customer. This applies even if you choose to refuse the shipment upon delivery. Should your order incur these charges, they must be paid to ensure your package clears customs.

If you choose not to pay these additional charges, your package will be returned to us. In such cases, you will be refunded the cost of your order, minus any shipping fees charged by the carrier.


What happens if my packaging does not arrive or goes missing?

If you do not receive your item or it is misplaced/lost during the courier process please email support@strictlytattoo.com.au so that we can investigate and make it right, we want to ensure you are happy with our service. 

REFUNDS & RETURNS

Important Return Notes

  • No Exchanges – We don’t offer exchanges, but we’ve got you covered.
  • Return for Store Credit – Once we receive your return, we’ll issue a digital store credit code for the same amount.
  • Want a New Item Now? – If you don’t want to miss out, you can purchase your new item now before store credit is issued. Your store credit will still be processed once we receive your return.
  • Customs Fees on Reorders – If you paid customs fees on your original order, your next order will likely have little or no customs fees, as store credit reduces the invoice value at checkout.
  • Arrange Your Return Shipping – You’ll need to cover the cost of return shipping. We recommend using a tracked service to avoid issues.

DISCLAIMER
While we will do all we can to ensure your order is delivered on time, strictlytattoo.store cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.